CUSTOMERS Come First. Always.

We Keep Our Commitments To Our Customers and Fellow Team Members.

We will do what we said we would do, and we will do it when we said we will do it. If a commitment is in danger of being broken, we pro-actively take steps to enlist help, and assure the job gets done when we said it would.

We Provide Our Staff Quality Training, and Quality Tools, To Produce Quality Work.

We will provide both the training and the tools for employees to execute their roles effectively. We recognize that insufficient training or tools jeopardizes morale, and directly affects the quality of Potomac work.

Our Staff is Professional. Our Culture Values Accuracy, Accountability and Consistency.

In order for us to satisfy points 1, 2 and 3 efficiently and effectively, we must recognize and embrace a culture of accuracy and personal accountability. Cooperation and commitment to the process must come before ego. This may mean keeping a clean shirt, a properly inventoried truck, or an accurate proposal and invoice. It must apply to all aspects of our behavior at Potomac.

We Each Take Personal Responsibility For Improving Our Performance.

All employees have gifts and perspectives that will allow them opportunities to lead on a daily basis. We all must be willing to show leadership through adoption of problems we observe and a commitment to solving those problems.

We Embody Trust, Respect, Honesty and Service For Others.

Work is hard and we are imperfect people. We will extend grace to our co-workers when outcomes do not meet expectations, and collaborate with each other to find both the cause of problems, and the solutions. We recognize that respectful honesty is the only way to build trust.

We Value Each Other and Celebrate Our Successes Each Day, Big or Small.

Our morale is critical to our effectiveness, and we all contribute to the culture and atmosphere of this office. Anyone of us can share a kind word with another to acknowledge good performance. The 'boss' is not the only person who can say 'Great Job!' and have it mean something. Celebrate the successes each day.

Our Collective Purpose Is improving The Lives of Others.

Our lives and our resources are a gift we hold on loan, and only for a short time. We will look for opportunities to share both our lives and our resources with those who have less. Ultimately we seek to improve the lives of those outside the walls of Potomac.